FAQs

Shipping

How long does shipping take?

Orders usually ship within 1–3 business days. Delivery times depend on your location.

Do you offer free shipping?

Yes. Free shipping is available on orders over £50.

Returns

Can I return a product?

Yes. Unused items can be returned within 30 days of delivery.

How do I start a return?

Email us through the Contact page with your order number, and we’ll guide you.

Products

How do I choose the right size?

Check the size guide on each product page. If you’re unsure, contact us and we’ll help.

Are your products for dogs and cats?

Yes. We make essentials for both dogs and cats.

Orders

How can I track my order?

After your order ships, you’ll receive a tracking email.

Can I change or cancel my order?