Return & Refund Policy

Returns
We want you to love your Pawshaw order. If something isn’t right, you may request a return within 14 days of delivery.

Items eligible for return

• Unused and in original condition
• In original packaging (where possible)
• With proof of purchase / order number

Non-returnable items

• Opened or used products (for hygiene reasons), unless faulty
• Personalized items
• Sale / clearance items marked as final sale
• Items damaged due to misuse

How to start a return

1. Email us at [your support email] with your order number
2. Tell us the reason for the return
3. We’ll confirm if your return is approved and share next steps

Please do not send items back without approval.

Refunds

• Once we receive and inspect the returned item, we’ll process your refund
• Refunds are issued to the original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank

Faulty, damaged, or incorrect items
If your order arrives damaged, defective, or incorrect:

1. Contact us within 48 hours of delivery
2. Include photos of the item and packaging
3. We’ll arrange a replacement or refund as quickly as possible

Exchanges
We currently offer refunds rather than direct exchanges. If you’d like a different size or color, return the original item (if eligible) and place a new order.

Shipping costs

• If the return is due to our error (wrong/damaged item), we’ll cover return shipping
• For change-of-mind returns, the customer is responsible for return shipping costs

Late or missing refunds
If you haven’t received your refund yet:

1. Check your bank account again
2. Contact your card provider / payment method
3. Email us with your order number and we’ll help investigate

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